I have not received a confirmation email, what should I do?
Firstly please check your junk email! If still not received please check the email address that you entered at checkout is correct and send us an email at firstname.lastname@example.org with your full name and order number.
How can I track my order?
You will receive an email when your order has been processed, this will include the tracking details of your order.
Can I cancel my order?
We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your item(s).
How long will my order take to arrive?
Please allow 1-2 business days for the order to be processed unless it is a custom order (if custom, the information will be in the description of the item). After that, delivery time within Canada is 1-5 business days, and 3-15 business days internationally.
Where is my order shipped from?
All orders are shipped from Canada.
What method is used for shipping?
Can I return my item?
CLICK HERE to review our return policy.
Do you ever do giveaways?
Yes, we run official giveaways on our website and social media networks; Instagram @EverGoldBeauty & @EverGoldFamily and YouTube: EverGold Family